Ticket/Gate Agent (Customer Service Agent) - MCI

Delta Air Lines is a leading global airline committed to providing exceptional service and an elevated travel experience to millions of customers worldwide. Known for its strong culture rooted in care, integrity, resilience, and servant leadership, Delta continuously strives to maintain a welcoming environment for both employees and passengers alike. Headquartered in Atlanta, Georgia, Delta operates an extensive domestic and international network, employing thousands across various operational and customer service roles. The company emphasizes inclusion and innovation while focusing on sustainability and community engagement, making it a respected name in the aviation industry. The Airport Customer Service position based in Kansas City, Missouri, is a key role at Delta Air Lines that focuses on delivering outstanding customer service at the airport. With a starting pay of $19.76 per hour, this entry-level role offers an opportunity to join a globally recognized airline and advance your career within a supportive environment. The position involves critical responsibilities such as greeting customers, assisting with ticketing and baggage check-in, managing the boarding process, and ensuring that customers have the correct travel documentation. Agents also operate loading bridges, open and close aircraft doors, and help escort unaccompanied minors or passengers with disabilities throughout the airport to provide a seamless travel experience. Delta values the importance of internal mobility and encourages employees to grow within the company, providing mentorship and career development programs. Scheduling for this role is based on operational needs, with shifts ranging from early morning to overnight and hours varying between 20 and 40 per week based on seniority. This role requires compassion, strong communication skills, and the ability to operate physically demanding tasks such as handling baggage weighing up to 70 pounds. Delta Air Lines is dedicated to ensuring safety and security in all operational aspects. Candidates are expected to comply with the company’s internal mobility and residency policies and must meet standard employment eligibility criteria. The company guarantees a transparent hiring process without any financial requests made to candidates. Benefits include industry-leading profit sharing, comprehensive health coverage, paid time off, parental leave, and many resources to support overall well-being. Employees enjoy flight privileges and participate in community and sustainability initiatives, underscoring Delta’s commitment to its people and the planet.
  • At least 18 years of age
  • Authorization to work in the United States
  • Consistently prioritizes safety and security of self, others, and personal data
  • Embraces diverse people, thinking, and styles
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