Tour Receptionist

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.<br><br>The Tour Receptionist will facilitate the guest tour flow using a prepared greeting. It is the responsibility of the Tour Receptionist to assist the sales and marketing teams as needed.<br><br><strong>BENEFITS:<br><br></strong>At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success.<br><br><ul><li>Bi-weekly Pay</li><li>Matching 401K </li><li>Growth & Developmental Opportunities</li><li>Comprehensive Medical, Dental & Vision Benefits</li><li>EAP – Employee Assistance Program</li><li>PTO - Paid Time Off</li><li>Travel Benefits, Discounts & FREE Vacations through our ClubGo Program</li><li>Tuition Reimbursement & Continuing Education Courses</li><li>Outstanding Company Culture<br><br></li></ul><strong>ESSENTIAL DUTIES AND TASKS:<br><br></strong><ul><li>Greet guest and ask qualifying questions necessary to arrive in system. </li><li>Light data entry and processing reports. </li><li>Communicate with management team of your arrivals. </li><li>Answer phone calls and transfer to appropriate department. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>High School Diploma or GED equivalent or an equivalent combination of training, education, and experience. </li><li>Customer Service and/or hospitality experience preferred. </li><li>Basic office and phone skills are a must. </li><li>Must have reliable transportation. </li><li>Proficiency in Microsoft Word, Excel, and mainframe applications. </li><li>Must be process-oriented with attention to detail and the function of detail. </li><li>Excellent Customer Service skills. </li><li>Strong Oral Communication skills. </li><li>Strong Work Ethic, high energy level and positive attitude. <br><br></li></ul>#INDSA1 #ZRSA1

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...