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Transaction Banking Associate
Job Overview:Transaction Banking Associate
Within the confines of a TD Store, the Transaction Banking Associate is entrusted with the task of providing customers with exceptional service by ensuring that their banking transactions are handled with precision and efficiency. Additionally, they are responsible for educating customers about TD's product offerings and directing them to specialized solutions through referrals to appropriate colleagues.
Qualifications:
- Whether through earning a high school diploma or a GED, individuals acquire proof of their educational accomplishments
- Ideally, candidates should possess six months of experience in a job-related setting, although an equivalent level of competence can be demonstrated through volunteering, education, or military experience
- Obligation to work as per the designated hours, including weekends, evenings, and holidays according to the schedule
- Candidates who have exhibited strong customer service skills are preferred
- Strong organizational skills
- Detail-oriented
- Proficiency in thriving amidst rapid changes and a high-pressure environment
- Demonstrating exceptional communication skills with a focus on being to the point, transparent, and dependable
Responsibilities:
- Consistently putting into practice TD's brand promise to customers by displaying the appropriate behaviors that enhance the customer experience within the store
- Efficiently facilitating customer transactions, which includes processes such as deposits, withdrawals, loan payments, and safe deposit box services
- Executes cash transactions accurately by verifying checks, authenticating currency, balancing cash drawer, and completing nightly deposits with attention to detail
- Responds to and resolves customer inquiries and concerns by adhering to standard procedures and escalating to management if needed
- Manages lobby operations by orchestrating customer movement, welcoming customers warmly, and providing suitable assistance
- Understands the nuances of customer preferences in banking, such as timing and modes of engagement, and advises on self-service and digital tools designed to cater to these preferences
- Serves as a customer advocate through personalized conversations to ascertain needs, propose financial and digital solutions, and suggest referrals to relevant partners
- Proficient in decision-making skills and providing timely resolutions, escalating difficult problems to management for further intervention
- Adheres to company policies and regulations, including the Bank Secrecy Act and Patriot Act, while completing operational tasks to minimize risks and ensure customer security
- Confirms the legitimacy of customers through the execution of customer authentication policies and procedures
- Conducts audits of cash drawers, ATMs, and TCDs/TCRs to maintain proper balances
- Abides by the regulations and guidelines governing the handling of safe deposit boxes
- The individual is in charge of overseeing cash drawers and vaults, ensuring they adhere to specified cash limits and remain safeguarded constantly
Cognitive Requirements:
- Staying focused for prolonged intervals - Unbroken
- Using everyday logic to tackle standardized situation problemsl
- The continuous task of interpreting and executing instructions involves reading, writing, and comprehension
- Performing addition, subtraction, multiplication, and division operations
