(USA) Design Researcher III

About the position

The position involves user discovery, managing functional partnerships, design research, influencing and building stakeholder consensus, driving customer/client needs, usability testing and iteration, and serving customers and members. The role requires a comprehensive understanding of user experience strategies, stakeholder management, research principles, and effective communication techniques. The candidate will be responsible for conducting user interviews and surveys, analyzing qualitative user data, managing relationships with stakeholders, proposing research hypotheses, and translating research insights into actionable recommendations. The position also emphasizes the importance of integrity, respect for individuals, and striving for excellence in all aspects of work.

Responsibilities

  • Conduct user discovery through interviews and surveys to understand user requirements.
  • Assist in creating user journeys and storyboards.
  • Analyze qualitative user data with guidance.
  • Manage functional partnerships by identifying and engaging stakeholders.
  • Conduct design research and propose hypotheses.
  • Verify the reliability and accuracy of research information.
  • Translate research insights into actionable recommendations.
  • Build productive relationships with stakeholders and influence decision-making.
  • Drive customer and client needs by analyzing feedback and identifying process improvements.
  • Conduct usability testing and document testing scenarios.

Requirements

  • Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 2 years' experience in market research, business analysis, UX design research, or related area.
  • 4 years' experience in market research, business analysis, UX design research, or related area.

Nice-to-haves

  • Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
  • Driving product development in a design research area.
  • Research or design certification (e.g., IDEOU - Foundations in Design Thinking Certificate).
  • Experience in creating inclusive digital experiences and knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.

Benefits

  • Health benefits including medical, vision, and dental coverage.
  • 401(k) and stock purchase options.
  • Company-paid life insurance.
  • Paid time off including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Live Better U education benefit program covering tuition, books, and fees.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...