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Waiter/Waitress – Exceptional Restaurant Service Staff
About Company
Java House is a leading coffee house and restaurant chain across East Africa, renowned for its commitment to delivering high-quality food, exceptional coffee, and an unparalleled customer experience. For over two decades, we've cultivated a vibrant, welcoming atmosphere where both our customers and our team members feel at home. We pride ourselves on sourcing the finest ingredients, crafting delicious meals and beverages, and fostering a culture of excellence and continuous improvement. Joining Java House means becoming part of a passionate team dedicated to creating memorable moments and setting the standard for hospitality in the region. We believe in nurturing talent, offering opportunities for growth, and celebrating the diverse individuals who contribute to our success.
Job Description
Are you a hospitality enthusiast with a passion for excellent customer service? Java House in Githurai, Nairobi is looking for energetic, friendly, and dedicated Waiter/Waitress to join our dynamic restaurant service team. As a key front-of-house team member, you will be the face of Java House, responsible for creating a warm and welcoming dining experience for every guest. Your role goes beyond simply taking orders; you will be an ambassador of our brand, ensuring that each customer leaves with a smile and a desire to return.
We are searching for individuals who thrive in a fast-paced environment, possess exceptional communication skills, and have a genuine desire to make people feel special. This role demands meticulous attention to detail, a strong understanding of our menu offerings, and the ability to work seamlessly within a team. You will be instrumental in maintaining our high standards of cleanliness, efficiency, and customer satisfaction, contributing directly to the vibrant atmosphere that Java House is known for. If you are eager to develop your skills in a supportive environment, contribute to a positive team culture, and grow within a renowned hospitality brand, then we encourage you to apply. This is a fantastic opportunity for someone looking to build a rewarding career in the food and beverage industry.
Key Responsibilities
- Greet guests warmly upon arrival, seat them, and present menus.
- Take food and beverage orders accurately, using our point-of-sale (POS) system.
- Provide detailed information about menu items, daily specials, and recommendations when requested.
- Serve food and beverages promptly and efficiently to customers.
- Check on guests regularly to ensure satisfaction and respond promptly to any requests or concerns.
- Handle guest payments accurately, process cash, card, and mobile money transactions.
- Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.
- Collaborate effectively with kitchen staff to ensure timely and accurate order delivery.
- Assist with setting up and breaking down dining areas for service.
- Adhere to all food safety and hygiene regulations.
- Resolve customer complaints in a professional and courteous manner.
- Upsell menu items and promote daily specials to enhance the customer experience and increase sales.
- Handle cash and card payments with integrity and accuracy, ensuring proper closing of checks.
Required Skills
- Proven experience as a Waiter/Waitress or in a similar customer service role (at least 6 months).
- Excellent communication and interpersonal skills.
- Strong customer service orientation and ability to interact positively with diverse guests.
- Ability to work effectively in a fast-paced environment and handle pressure gracefully.
- Basic mathematical skills for handling transactions and calculating bills.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Team player with a strong work ethic and positive attitude.
- High level of integrity and honesty in handling payments.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience with POS systems.
- Knowledge of food safety and hygiene best practices.
- Fluency in both English and Kiswahili.
Perks & Benefits
- Competitive monthly salary with potential for tips.
- Complimentary staff meals during shifts.
- Comprehensive training and development programs.
- Opportunities for career advancement within Java House.
- A supportive and dynamic work environment.
- Health and wellness benefits.
- Employee discounts on food and beverages.
How to Apply
Eager to join the Java House family? Please submit your application by clicking on the link below. Ensure your profile highlights your experience in customer service and your passion for hospitality. We look forward to reviewing your application and potentially welcoming you to our Githurai team!
