WhatsApp Chat Support Agent – Female Students Can Apply – 3 Hours Daily

Job Summary

SysTechCare Support is looking for attentive, tech-comfortable female student part‑timers to provide fast, friendly, and accurate customer assistance over WhatsApp chat. You will resolve FAQs, route complex queries, create simple tickets, and keep customers delighted — all in just 3 hours a day, making it a perfect fit alongside classes, internships, or exam prep.

Key Responsibilities

  • Respond to incoming WhatsApp messages with clear, empathetic, and solution-oriented communication.

  • Follow pre-defined response templates, knowledge base articles, and SOPs; escalate when required.

  • Verify customer details, log interactions, and update CRM/ticketing tools accurately.

  • Track and meet daily/weekly KPIs: first response time, resolution rate, CSAT, adherence to schedule, and quality score.

  • Proactively flag recurring issues, bugs, and customer feedback to the supervisor for continuous improvement.

  • Maintain data privacy and confidentiality at all times, complying with internal security policies.

  • Participate in short training/refresher sessions to keep scripts and product knowledge up to date.

Required Skills and Qualifications

  • Current female student (UG/PG) with the ability to commit 3 hours daily.

  • Excellent written English and/or Hindi (additional Indian languages are a plus).

  • Typing speed of 35+ WPM with high accuracy.

  • Strong grasp of WhatsApp Web/Desktop, Google Workspace/MS Office, and basic ticketing tools.

  • Ability to follow structured scripts while personalizing tone as needed.

  • High attention to detail, patience, and problem-solving mindset.

  • A quiet workspace, reliable smartphone/PC, and stable internet connection (minimum 20 Mbps recommended).

Experience

  • 0–1 year of experience in customer support/chat/email support preferred, but freshers are welcome.

  • Prior internship/volunteer experience in customer-facing roles is advantageous.

  • Familiarity with CRM tools (e.g., Zoho, Freshdesk, Zendesk) is a bonus.

Working Hours

  • 3 hours per day, 6 days a week (flexible shift windows available between 10:00 AM – 11:00 PM IST; final slot allocated post-selection).

  • Weekend or evening availability is a plus.

  • Occasional extended hours during peak periods (with additional pay) may be requested but are optional.

Knowledge, Skills, and Abilities

  • Customer-first attitude with strong empathy and professionalism.

  • Ability to multitask: handle multiple chat threads while maintaining quality and accuracy.

  • Comfortable using canned responses, macros, and tagging systems.

  • Quick learner with the ability to adapt to product/process changes.

  • Strong sense of ownership and accountability for SLAs and quality metrics.

  • Respect for data privacy, confidentiality, and compliance requirements.

Benefits

  • Flexible, student-friendly schedule (only 3 hours daily).

  • Work from home — save time and travel costs.

  • Structured onboarding & continuous training.

  • Performance incentives, bonuses, and certificates on successful completion.

  • Experience letter & LinkedIn recommendation for top performers.

  • Opportunity to transition into full-time roles based on performance and availability.

Why Join SysTechCare Support?

  • Be part of a fast-growing, digital-first support team where your contribution is measurable and valued.

  • Learn real-world customer success processes, tools, and KPIs — a strong addition to your resume.

  • Supportive leadership, clear playbooks, and rapid feedback loops to help you grow quickly.

  • Meritocratic environment — your performance speaks louder than tenure.

How to Apply

Please submit the following:

  • Updated Resume/CV (include education, current year/semester, and any prior internships).

  • A short 60–90 second voice note or Loom video explaining why you are a good fit (optional but preferred).

  • Typing speed screenshot/report (from any free online typing test tool).

  • Your preferred 3-hour time window (e.g., 7:00 PM – 10:00 PM IST) and earliest start date.

  • Answer these quick screening questions in your email/WhatsApp message:

    • Are you currently a student? Course & semester/year?

    • Do you have a laptop/PC and stable internet (20 Mbps+)?

    • Are you comfortable working 6 days a week?

    • Languages you can support in (written).

    • Have you used any CRM/ticketing tools before?

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