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WhatsApp Chat Support Agent – Female Students Can Apply – 3 Hours Daily
Job Summary
SysTechCare Support is looking for attentive, tech-comfortable female student part‑timers to provide fast, friendly, and accurate customer assistance over WhatsApp chat. You will resolve FAQs, route complex queries, create simple tickets, and keep customers delighted — all in just 3 hours a day, making it a perfect fit alongside classes, internships, or exam prep.
Key Responsibilities
Respond to incoming WhatsApp messages with clear, empathetic, and solution-oriented communication.
Follow pre-defined response templates, knowledge base articles, and SOPs; escalate when required.
Verify customer details, log interactions, and update CRM/ticketing tools accurately.
Track and meet daily/weekly KPIs: first response time, resolution rate, CSAT, adherence to schedule, and quality score.
Proactively flag recurring issues, bugs, and customer feedback to the supervisor for continuous improvement.
Maintain data privacy and confidentiality at all times, complying with internal security policies.
Participate in short training/refresher sessions to keep scripts and product knowledge up to date.
Required Skills and Qualifications
Current female student (UG/PG) with the ability to commit 3 hours daily.
Excellent written English and/or Hindi (additional Indian languages are a plus).
Typing speed of 35+ WPM with high accuracy.
Strong grasp of WhatsApp Web/Desktop, Google Workspace/MS Office, and basic ticketing tools.
Ability to follow structured scripts while personalizing tone as needed.
High attention to detail, patience, and problem-solving mindset.
A quiet workspace, reliable smartphone/PC, and stable internet connection (minimum 20 Mbps recommended).
Experience
0–1 year of experience in customer support/chat/email support preferred, but freshers are welcome.
Prior internship/volunteer experience in customer-facing roles is advantageous.
Familiarity with CRM tools (e.g., Zoho, Freshdesk, Zendesk) is a bonus.
Working Hours
3 hours per day, 6 days a week (flexible shift windows available between 10:00 AM – 11:00 PM IST; final slot allocated post-selection).
Weekend or evening availability is a plus.
Occasional extended hours during peak periods (with additional pay) may be requested but are optional.
Knowledge, Skills, and Abilities
Customer-first attitude with strong empathy and professionalism.
Ability to multitask: handle multiple chat threads while maintaining quality and accuracy.
Comfortable using canned responses, macros, and tagging systems.
Quick learner with the ability to adapt to product/process changes.
Strong sense of ownership and accountability for SLAs and quality metrics.
Respect for data privacy, confidentiality, and compliance requirements.
Benefits
Flexible, student-friendly schedule (only 3 hours daily).
Work from home — save time and travel costs.
Structured onboarding & continuous training.
Performance incentives, bonuses, and certificates on successful completion.
Experience letter & LinkedIn recommendation for top performers.
Opportunity to transition into full-time roles based on performance and availability.
Why Join SysTechCare Support?
Be part of a fast-growing, digital-first support team where your contribution is measurable and valued.
Learn real-world customer success processes, tools, and KPIs — a strong addition to your resume.
Supportive leadership, clear playbooks, and rapid feedback loops to help you grow quickly.
Meritocratic environment — your performance speaks louder than tenure.
How to Apply
Please submit the following:
Updated Resume/CV (include education, current year/semester, and any prior internships).
A short 60–90 second voice note or Loom video explaining why you are a good fit (optional but preferred).
Typing speed screenshot/report (from any free online typing test tool).
Your preferred 3-hour time window (e.g., 7:00 PM – 10:00 PM IST) and earliest start date.
Answer these quick screening questions in your email/WhatsApp message:
Are you currently a student? Course & semester/year?
Do you have a laptop/PC and stable internet (20 Mbps+)?
Are you comfortable working 6 days a week?
Languages you can support in (written).
Have you used any CRM/ticketing tools before?