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Workforce Management, SQL and Analytical Tools - Manager WFM - BF - 29617-41293-4 - JR183267
Position Title: Workforce Management, SQL and Analytical Tools - Manager WFM - BF - 29617-41293-4 - JR183267 Job Family: RDA > Talent Insights/Workforce Mgmt Shift: Job Description: Job Title Manager WFM Requirement Type Full-Time Employee Job Location Bangalore - Bagmane Requirement Level Manager Hiring Manager Senior Manager Primary Skill Work force management Business Business Operations Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION Strategically plan and manage staffing levels, optimize schedules, and oversee workforce-related processes. This role involves forecasting, analyzing data, and implementing strategies to ensure efficient staffing, which directly contributes to improved operational performance, cost-effectiveness, and the delivery of quality healthcare services. JOB RESPONSIBILITY Forecasting and Planning: Analyze historical data to project future workloads and staffing needs. This includes predicting claims processing demands. Staff Scheduling: Develop efficient staff schedules that align with forecasted workloads to ensure optimal coverage and service levels are met. Real-Time Management: Monitor real-time operations to ensure staffing levels are adequate and adjust resources as needed to address any discrepancies between expected and actual workloads. Performance Analysis: Analyze key performance indicators (KPIs) such as average handling time, service levels, and adherence rates to assess workforce efficiency. Coordination with Teams: Work closely with operations and claims processing teams to communicate staffing plans and adjustments, ensuring all groups are aligned with workforce strategies. Capacity Planning: Develop long-term capacity plans to support organizational growth strategies and changes in business volumes. Reporting and Analytics: Generate reports and provide analyses on workforce performance and productivity metrics to management for informed decision-making. Technology Utilization: Leverage workforce management software and tools to optimize scheduling, forecasting, and reporting processes. Continuous Improvement: Identify and implement process improvements to increase efficiency, reduce costs, and enhance service quality. Regulatory Compliance: Ensure all workforce management practices adhere to relevant healthcare regulations and compliance standards. Stakeholder Collaboration: Engage with various stakeholders, including leadership, to support strategic initiatives and align workforce strategies with business goals. Team Leadership: Lead and manage a team of workforce analysts or specialists, providing guidance, support, and direction to achieve departmental goals. Performance Management: Conduct regular performance reviews, provide feedback, and implement development plans to enhance team effectiveness and individual growth. Training and Development: Identify training needs and opportunities for team members, facilitating continuous learning and skill development to improve workforce management practices. Talent Acquisition and Retention: Participate in the recruitment process to attract and hire qualified candidates while fostering a positive work environment to retain existing talent. Conflict Resolution: Address and resolve any interpersonal conflicts or issues within the team, ensuring a collaborative and constructive working atmosphere. Communication: Act as a liaison between the workforce management team and other departments, ensuring clear and effective communication regarding workforce plans and updates. Goal Setting and Alignment: Establish clear objectives and goals for the team that align with organizational priorities and track progress towards these goals. Resource Allocation: Ensure the team is adequately resourced and equipped to meet operational demands, optimizing the allocation of human and technological assets. Mentorship and Coaching: Provide mentorship and coaching to team members, supporting their professional development and fostering a culture of continuous improvement. Change Management: Lead the team through organizational changes, ensuring smooth transitions and minimal disruption to workflow and morale. QUALIFICATION Bachelors’ or Masters’ degree SQL and Analytical Tools skills EXPERIENCE Overall 13+ years of work experience in US healthcare with minimum five years of supervisory experience required. SKILLS AND COMPETENCIES Working knowledge in CI&W and SQL Intermediate to expert skills in Excel and reporting/analytics tools Knowledge about end-to-end US health Insurance Claims life Cycle Strong experience in Simon Dashboards, Score Card Metrics and SLA’s THE CARELON PROMISE Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center EQUAL OPPORTUNITY EMPLOYER Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Disclaimer: Offered designation titles differ* Job Type: Full time Take your career to the next level by creating solutions for tomorrow, today. Think limitless. Watch the video to see how the associates at Carelon are creating happy Mondays by inspiring change Being a great place to work means having an inclusive workplace that consistently invests in your holistic growth and wellbeing. Watch the video to catch a glimpse of our inclusive office spaces. At Carelon Global Solutions, we lead with purpose and heart, because we care. So, join our team of innovators and let’s advance healthcare together. LinkedIn Facebook You Tube Instagram
